The latest version of the UK National Health Service’s Patient Access app and website, used to book appointments and to order repeat prescriptions, has been down for many users over the past 24 hours.
Multiple users have reported to El Reg that they cannot log into the new version released yesterday. The service’s status page acknowledges the issue.
One user said that, according to the new web software, it appears the app’s servers are out of action. “The support is a bit pathetic and there are lots of angry users,” they said.
Another said: “This is pretty serious if you can’t make an appointment to see a doctor at all.” Others have reported very slow or intermittent access.
The service’s homepage, which is currently up although users are still complaining to The Reg about app access, currently states: “We’ve listened to feedback from patients and GPs to introduce new Patient Access features and a complete redesign, to make it much easier to navigate and help you take better control of your healthcare.”